Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Pualani Kailua Swimwear does not collect duty or taxes for international orders and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. We are not responsible for any duties, taxes or fees levied by your government. In most cases, the carrier will try to collect duty or taxes when the package is delivered. For more information regarding your country’s custom policies, please contact your local customs office.
- The Information We Collect
- General Browsing
- How we use and share the personal information we collect
- Communications from PualaniKailua.com
- Questions or comments
Each time a user visits PualaniKailua.com, certain information is collected. That information is specific to your visit and whether you browse, shop or register. depending on those actions, different unique information is gathered.
PualaniKailua.com gathers navigational information about where visitors go on our Web site and information about the technical efficiencies of our web site and services (i.e. time to connect to our web site, time to download pages). This information allows us to see which areas of PualaniKailua.com are most visited and helps us better understand our customers’ experience at PualaniKailua.com. This helps us improve the quality of your online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our Web site (such as the time of a visitor’s last visit to a page on our site).
The information below details the types of information we collect, how it is gathered and what is done with it.
IP Address, Cookies, Pixel Tags and Gifs: Non-identifying Information
Part of each visit to PualaniKailua.com is registered through an IP address that may help us diagnose issues with our servers and correct errors. Your IP address also allows us to gather broad, non-personal demographics that help us to analyze traffic patterns and how our site is browsed.
Cookies allow you to use the shopping cart on our site. Without cookies one cannot order from PualaniKailua.com online. Cookies are alphanumeric identifiers transferred from our site to your computer so that we may identify you when you visit. These files also provide sales data thereby helping us serve you more efficiently.
Most computers are pre-set to accept cookies. You can opt to have your computer warn you each time cookies are being selected or you can opt to deny cookies. If you refuse the acceptance of cookies on your computer, you will not be able to complete an online order with us.
In order to monitor the success and usage of our e-mail marketing, PualaniKailua.com may implement “message format” or “message open” sensing technology. These technologies require pixel tags or clear Gifs which are unseen to the user, but send the appropriate information to our tracking system. This information allows us to identify if your e-mail accepts HTML or text only e-mails so that we may send you the appropriate format.
Registration and Order Information
PualaniKailua.com uses a registration process and order form so that you can purchase online, request information and receive service from us. Your personal contact information (i.e. name, e-mail address, telephone number, mailing address and etc.) is used solely to send you your order.
Credit card information is completely secure and protected and collected for the sole purpose of billing you for your purchase.
Users may browse our products and information without registering. Registration is optional and only required to shop online.
PualaniKailua.com is proud to inform you that we do not sell or share your personal information or e-mail. Your information is only used to complete your order and for marketing purposes if you have opted for this feature.
Should you select the optional opportunity to receive e-mails from us about current offers and incentives, we will also use your e-mail for this purpose. If you have not selected this option, you will not receive promotional e-mails.
If you have opted to receive promotional e-mail, you may choose to remove this feature from your account at any time and the e-mails will be stopped.
Categories of information collected include name, address, e-mail address, recipient’s e-mail address, telephone number, credit card information and messages or reminders you create. This information is used to enable PualaniKailua.com to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the recipient(s) in the event of order or delivery difficulties, for verification, to respond to your inquiries and to deliver services and information about our products or web site to you, including adding you to our print Catalogue mailing list. We use third parties to help us provide services, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, providing virtual models, administering and locating e-mails
Your contact information may also be used should we ever need to contact you regarding your order.
Gift certificates and gifts also require that information to ship to third parties. This information receives the same courtesy detailed above for our customers.
PualaniKailua.com offers many modes of communication to our customers.PualaniKailua.com also reserves the right to communicate with our registered users regarding their order should the need arise.
Communications regarding transaction and account maintenance
PualaniKailua.com communications include order confirmations, order updates, problems with orders, delivery issues (as-needed) and management of accounts (should issues arise).
HTML Emails and Marketing
PualaniKailua.com offers our users an email option that allows us to communicate with you regarding sales, incentives, new products and etc. If you receive these emails you may opt at any time to remove yourself from this mailing list. If you do not receive emails, you may add yourself to this feature in your account management area.
PualaniKailua.com invites you to communicate with us should you have a question or would like to voice a concern regarding our privacy or security policies. Please email us at admin@PualaniKailua.com and a customer service associate will respond to you in a timely manner. You may also call us at (808) 428-5583.
- Protecting Your Information
- Password Security
- Safe Shopping Guarantee
- Alternate Shopping Options
- Changes to Security
- Updating Personal Information
Protecting Your Information
At PualaniKailua.com, your security is our first priority. We are committed to protecting the privacy of our customers and using the information responsibly and only for the purposes defined in our registration process. Our state of the art software ensures that information shared with PualaniKailua.com is secure and private.
We guarantee that every transaction you make at PualaniKailua.com will be safe. Thousands of customers have successfully shopped online with us without issue or concern. When you shop online with us, you will join the ranks of those who have been so pleased with our service.
GeoTrust QuickSSL Premium web server certificate is among the best available for secure online transactions. We exceed all industry standards in securing transactions, encrypting all credit card information, name, address and other personal info so that it cannot be read as the information travels over the Internet. These measures provide strong security measures prevent the loss, misuse and alteration of this information.
As an additional element of our security efforts, PualaniKailua.com requires you to create and use a customer username and password. This information is required to sign in and shop online with us. We strongly recommend that users select a password that is difficult to guess (in other words, do not use your name, birth date or other familiar phrases). We suggest you keep this information private and not accessible to others. If you share an office or work-space, do not leave your password available in a document or other public arena.
If you happen to forget your password, please click the link “forgot your password?” and follow the instructions. Our Customer Service department will send your password to your e-mail address of record. If you would like to change your password, simply enter “my account” and follow the prompts to change your information.
Safe Shopping Guarantee
Federal law ensures that a credit card user will not be liable for charges in excess of $50.00 that result from the unauthorized use of that card. Debit cards have similar protections. While some exceptions do apply, it is required that users comply with credit card rules and regulations. Please take the time to review your cardholder policy for more details on this subject.
Should you be charged a fee by your credit card company for the illegal use of your card with your purchase from PualaniKailua.com, we will provide you with merchandise up to $50 in retail value for that penalty.
Alternate Shopping Options
PualaniKailua.com stands behind its commitment to secure online shopping. However, if you are still uncomfortable shopping online, we invite you to call our friendly customer service associate who will help you place your order over the phone.
Changes to Security
PualaniKailua.com‘s security policy was last updated on July 20, 2005. PualaniKailua.com reserves the right to amend or append this policy at any time by posting those revisions on your site. Any changes will only affect information collected after this post date unless otherwise stated.
Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into Your Account.
For your convenience, our Web site may contain links to other sites. PualaniKailua.com is not responsible for the privacy practices or the content of such Web sites.
PualaniKailua‘s E-Mail allows you to receive exclusive information about special offers, media events, new products and much more. If you’re not already registered, simply complete our sign up form to receive these special messages. If at any time you would like to stop future delivery of PualaniKailua‘s E-Mail, please follow the removal instructions located at the bottom of each message or complete the removal from e-mail form. Asking to be removed from PualaniKailua‘s E-Mail will not prevent you from receiving e-mail communications relating to any online order you place at PualaniKailua.com, e-mail requests to participate in surveys about our products or other operational e-mail communications.
Applicability of Privacy Statement
PualaniKailua.com takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities.
We designed PualaniKailua.com to accept orders only from Web browsers that permit communication through GeoTrust QuickSSL technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you should not be able to inadvertently place an order through an unsecured connection.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
This privacy statement effective July 20, 2005.
The following rules and regulations apply to all visitors to or users of thePualaniKailua.com‘s Web Site, the home page of which is at www.PualaniKailua.com. By using this Web site, you agree to be bound by these rules and regulations, as they may be modified by PualaniKailua at any time and posted on this Web site. In the event of a violation of these rules and regulations, PualaniKailua reserves the right to seek all remedies available by law and in equity.
PualaniKailua.com‘s Web Site and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, “Materials” ) are protected by copyright laws and other U.S. laws. All Materials are provided by PualaniKailua as a service to its current and prospective customers and may be used only for personal informational and product ordering purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you. This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its Materials without our prior written permission; (b) you may not access or use the Pualani Kailua Web Site for any competitive or commercial purpose; and (c) you will not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Pualani Hawai`i may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Pualani Kailua.
Pualani Kailua and its affiliated companies retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Pualani Kailua and are protected by U.S. laws. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the Pualani Kailua Web Site. Your misuse of the trademarks displayed on the Pualani Kailua Web Site is strictly prohibited. You are also advised that Pualani Kailua will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.
Periodically, links may be established from this Web Site to one or more external web sites or resources operated by third parties (the “Third Party Sites”). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to thePualani Kailua Web Site. None of such links should be deemed to imply that Pualani Kailua endorses the Third Party Sites or any content therein.
Pualani Kailua does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Pualani Kailua assumes no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.
Pualani Kailua has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any Pualani Kailua web page is prohibited absent express written permission from Pualani Kailua. Framing, inline linking or other association of thePualani Kailua Web site or its Materials with links, advertisements and/or other information not originating from the Pualani Kailua web site is expressly prohibited.
PualaniKailua controls this Web Site from its offices within the State of Hawaii.PualaniKailua does not imply that the materials published on this Web Site are appropriate for use outside of the United States. If you access this Web Site from outside of the United States, you do so with your own initiative and you are responsible for compliance with local laws. The terms of this Web Site shall be governed by the laws of the state of Hawaii, without giving effect to its conflict of laws provisions.
Limitation of Liability:
IN NO EVENT WILL Pualani Kailua BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEB SITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IFPualani Kailua IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.
PualaniKailua may terminate, change, suspend or discontinue any aspect of this Web Site, including the availability of any features of the site, at any time and without notice.PualaniKailua also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice.PualaniKailua may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this Web Site after any changes to these terms are posted will be considered acceptance of those changes.
Pualani Kailua LLC all rights reserved.