Pualani Kailua Shipping and Return Policy
At Pualani Kailua, we’re all about making you look fabulous in and out of the water. We take pride in our reputation for quality and value. If your new purchase isn’t the perfect fit, we want to know.
Purchases can be considered for refund or exchange if they meet all of the following conditions:
- Returns or exchanges must be made within 14 days of receiving your purchase. We cannot refund or exchange items after this two week window.
- You must have the original Pualani Hawai`i receipt or a gift receipt. We cannot accept any returns or exchanges without either the original or a gift receipt.
- Items must be clean, unworn, unwashed and in saleable condition. We cannot accept any items that are in any way damaged or altered from their original condition.
- All tags, panty liners, straps and ties must be intact. We cannot accept any items without these.
If your purchase meets every one of the above conditions (no exceptions) we will be happy to make the exchange or refund.
Once we receive your return and assess whether it meets the return requirements, a credit will be issued to your account, less $5.00 restocking fee per item. Please allow up to two billing cycles for a refund to appear on your credit card statement.
Sale and special offers may be subject to reduction by a return/exchange or cancellation.
Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery.
Pualani Kailua swimwear is created from some of the best fabrics in Italy and Spain, but it’s not indestructible.
We do not take responsibility for goods that have been “mistreated” or “misused” (like putting a swimsuit in the dryer, or staining a light colored suit with self tanners or sunscreens).